Get Help
There are quick troubleshooting tips below on this page.
Click on a button for instructions on how to reset your password.
Troubleshooting tips
Clear Your Cache
Your browser may be storing your old UserName & Password. Clearing your cache will fix this problem.
Do not reset your password using Microsoft’s Links
Using these incorrect links will not reset your password.
Instead, click on www.sanjac.edu/password
We know this is confusing & we’re working with Microsoft to have their links updated to point to our system.
Are CAPS Lock & Num Lock keys off?
Are your CAPS Lock & Num Lock keys are on. Turn them off & then retype your UserName & Password.
Are you locked out?
To help protect you from potential fraud or abuse, we may have temporarily locked your account after five (5) attempts to log-in using an incorrect Password. We know this is frustrating. Wait three (3) minutes & try again using a correct Password.
Need More Help?
Contact TechSupport@sjcd.edu (281) 998-6137 if you continue having problems resetting your password.
