What Are service desks?
Service Desks are a campus spaces available for walk up technical support to help students, employees & guests get connected to the College’s systems, & quick help with computers & mobile devices.
Service Desk Locations
Service Desks are located at the following locations:
Central: C-1.129 Click for Map
South: S-12.120 Click for Map
North: N-8.112 Click for Map
Service Desk Hours
Hours of Operation:
Monday - Thursday: 9AM - 6PM
Friday: 8AM - 2PM
Available Services
The following services are available at our Service Desks:
Password resets
Multi-factor Authentication (MFA) help
Wi-Fi troubleshooting
Office 365 email and Microsoft Teams
Global Protect VPN
Updates for operating systems, browsers, and hardware drivers
Adobe Creative Cloud (for approved students and employees)
Please contact Blackboard Support at bbsupport@sjcd.edu or 281-542-2084 for assistance with Blackboard.
Please contact Technical Support at techsupport@sjcd.edu or 281-998-6137 for the following services:
Requests for classroom troubleshooting. Service Desk employees cannot leave the service desk area to address concerns in other locations on campus. We have other technical support staff on campus available for assistance.
Diagnosing & repairing my computer
Installing software on my device
For College-owned devices: please contact Technical Support techsupport@sjcd.edu or 281-998-6137 for assistance.
For Personal devices: the Service Desk can provide guidance only.
Technical Equipment Check Out
Equipment requests must be submitted to the Help Desk at techsupport@sjcd.edu or 281-998-6137
Printing Needs
The Service Desk does not have available printers.
Students can use WEPA printer stations located in Library, ILC and other posted locations around campus. More information about this can be found at https://www.sanjacits.org/wepa
